Frequently Asked Questions

Trixtek offers AI & RPA, IoT & Embedded Systems, Web & App Development, Cyber Security, Cloud & DevOps, and Dispatch-as-a-Service (DaaS) for Managed Service Providers. We handle everything from embedded firmware to cloud-scale AI platforms.

Trixtek is headquartered in Kolkata, India. We work with clients globally — from Australian MSPs to European manufacturers and US-based SaaS startups.

Yes, absolutely. We sign mutual NDAs before any project discussion begins. Your IP is protected from day one.

We work exclusively on fixed-price engagements — no time-and-material billing. You know exactly what you pay before we start. We provide detailed proposals within 24-48 hours.

Yes, our DaaS and ongoing support plans start from ₹9,999/month. These are flexible and can be cancelled at any time. See our pricing page for current plans.

DaaS is an AI-powered managed dispatch service for MSPs. We integrate with your PSA (ConnectWise, Autotask, Halo), monitor your ticket queues 24/7, and dispatch to the right technician within seconds — eliminating the need for a full-time NOC.

We integrate with ConnectWise Manage, Autotask PSA, Halo PSA, Freshservice, Zendesk, and ServiceNow. Custom integrations are available for enterprise clients.

Our AI achieves sub-90-second acknowledgement SLAs on all P1/P2 tickets. Most standard tickets are dispatched within 60 seconds of creation.

We work with ESP32, ESP8266, STM32, nRF52840, Raspberry Pi (all variants), Arduino, PIC, and custom FPGA designs. We support FreeRTOS, MicroPython, and bare-metal C/C++.

Yes. We manage prototype through to low-volume production (up to 10,000 units), including PCB design, component sourcing, and CM liaison.

React, Next.js, Vue, PHP, Laravel, Node.js, Python (Django/FastAPI) for web. React Native and Flutter for mobile. PostgreSQL, MySQL, MongoDB, Redis for data.

Yes. We provide OWASP Top 10 audits, penetration testing, code review, and infrastructure security assessments. All findings include a remediation plan.

1) Free discovery call 2) Fixed-price proposal (24-48h) 3) Contract & NDA 4) Weekly build sprints with demos 5) QA & security testing 6) Deployment & handover 7) 30-day free support.

You do. Full IP transfer is included in every project contract. We retain no licences or ongoing claims on your codebase.

Small projects (landing page, IoT prototype): 1-2 weeks. Medium (full web app, automation pipeline): 4-8 weeks. Large (enterprise platform, IoT network): 3-6 months. We always give realistic timelines upfront.

All projects include 30 days of free bug fixes post-launch. After that, we offer monthly support retainers starting from ₹4,999/month including SLA-backed response times.